Email Services Lead

About the position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Email Services Lead to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

Responsibilities

• Manages a key team providing global, 24/7 operations coverage for all infrastructure, devices, products, and solutions.
• Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives.
• Collaborates with engineering teams and government stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable.
• Provides all Tier 2/3 activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions.
• Monitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problems.
• Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules.
• Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information.
• Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems.
• Uses lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologies.
• Develops test cases and scripts for beta and acceptance tests for all designs and component configurations; uses lab facilities to ensure complete test coverage and positive outcomes before component for deployment.
• Manages transfer of engineered solutions from engineering teams throughout acceptance testing and blue/green fielding.
• Coordinates with engineering personnel for advanced troubleshooting and break/fix services within areas of experience.
• Provides continuous patch management for designated infrastructure (e.g., workstations, servers) across all networks and security domains.
• Provides information and/or coordinates on approved Plan of Action and Milestones (POA&M).
• Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contract.
• Deploys, operates, and maintains efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrations.
• Manages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end services.
• Monitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabrics.
• Monitors and manages availability, resiliency, and reliability of email components and configurations per message delivery SLAs.
• Monitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email delivery.
• Enforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulations.
• Coordinates with other operations teams on data and storage performance for email services.

Requirements

• Must hold a current Top Secret clearance and be SCI eligible.
• Experience managing teams or projects.
• An AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience.
• Minimum 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions.
• Microsoft Certified Windows Server Hybrid Administrator Associate.
• Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+).
• Willingness to learn new skills and new technologies.

Nice-to-haves

• Degree in Science, Technology, or Engineering.
• Familiarity with IC ITE services and classified environments.
• ITIL 4 Foundation Certification.

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support
• Continuing education
• Time off benefits