Email/Chat Support Associate

$40,000 - $60,000/Yr

Source One Technology - Brookfield, WI

Full-time - Entry Level

Remote - Brookfield, WI

Professional, Scientific, and Technical Services

About the position

As a Remote Email/Chat Support Associate at Source One Technology, you will be responsible for providing exceptional customer service through email and live chat. Your role will involve responding to customer inquiries, troubleshooting technical issues, and delivering product information to ensure high levels of customer satisfaction.

Responsibilities

• Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
• Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
• Provide Product Information: Offer product information, pricing, and availability to customers.
• Document Customer Interactions: Accurately document customer interactions in our CRM system.
• Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
• Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.

Requirements

• High School Diploma or Equivalent: Required.
• Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
• Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
• Excellent Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
• Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Work from home
• Vision insurance
• 401(k) matching