Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged

State of Oregon•Eugene, OR

17h•Onsite

About The Position

The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. This role serves Oregon’s most vulnerable community members. The Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. Bilingual English/Spanish is encouraged, and if qualified, may result in a 5% bilingual differential pay increase after passing a language proficiency test. The position is permanent, full-time, and represented by the Service Employees International Union (SEIU).

Requirements

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An equivalent combination of education, training, and experience relative to the class concept.
Experience actively listening to customers and asking clarifying and open-ended questions to gather complete and relevant information.
Experience accurately applying complex rules and policies to various types of cases or circumstances.
Experience using sound judgment, a trauma informed approach and cultural responsiveness to identify successful solutions to barriers or conflicts.
Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
Experience providing customer service with respect and compassion to community members who have historically been marginalized, underserved, in crisis, or disadvantaged.
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
Must pass a criminal history and background check.

Nice To Haves

Bilingual English/Spanish encouraged.

Responsibilities

Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
Perform eligibility determinations, redeterminations, and periodic reviews.
Assist customers in-person and over the phone who are receiving or applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.