Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged
About The Position
The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. This role serves Oregon’s most vulnerable community members. The OEP is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. The department is proud to be an Equal Opportunity Employer and is guided by its Equity North Star and its vision for a positive RiSE organizational culture that advances equity and diversity. They encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help achieve its vision of a diverse and inclusive community.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon.
- OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
- OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines.
- OR An equivalent combination of education, training, and experience relative to the class concept.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience using time management, organization, and prioritization skills to meet deadlines.
- Experience providing customer service with respect and compassion to community members who have historically been marginalized, underserved, in crisis, or disadvantaged.
- Demonstrates experience with technical skills that include basic computer and search engine knowledge and email communication.
- Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
Nice To Haves
- Bilingual English/Spanish encouraged
Responsibilities
- Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Assist customers in-person and over the phone who are receiving or applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- ODHS Employee Resource Group communities that promote shared learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
