Eligibility Supervisor
About The Position
The Eligibility Supervisor oversees intake, eligibility determination, and enrollment for WIOA, PATH, and related programs, ensuring accurate documentation and compliance across systems including OSMIS, Salesforce, and Pure Michigan Talent Connect. The role combines direct service — administering assessments, coordinating referrals, and connecting customers to employment and training resources — with supervisory responsibility for staff performance, file review, and approval of participant activities and supportive services. Program oversight, performance monitoring, and funder reporting round out a position that serves as the operational hub for compliant, high-quality service delivery in the career center.
Requirements
- Bachelor’s degree in Social Work, Counseling, Psychology, Education, Business, HR or related field strongly preferred.
- Facilitating Career Development (FCD) and/or Business Solutions Professional (BSP) certification preferred.
- Interpersonal skills and cultural sensitivity sufficient to effectively relate to and communicate with employers, participants, funding sources, public, and staff.
- Composition skills sufficient to prepare required reports, grants, and correspondence.
Responsibilities
- Maintain and provide reports tracking customer information, program performance, enrollment and exit goals, and program activities to ensure necessary services are received in accordance with funding source requirements.
- Provide intake and determine customer eligibility for WIOA, PATH, and other services. Assist in setting short- and long-term goals. Monitor performance and program completion.
- Complete all data entry, reporting, and documentation in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, and Pure Michigan Talent Connect.
- Provide oversight, review, and evaluation of current programs and services. Oversee new program and service design, planning, development, and evaluation.
- Maintain communications as required to coordinate services, including determining and assigning customer referrals to program staff.
- Review and approve participant activities, including supportive services.
- Provide oversight to ensure quality, comprehensive, and seamless service delivery to customers.
- Recruit, train, and evaluate designated staff to ensure quantity and quality of work and promote professional growth and development. Complete written performance evaluations as required.
- Review participant files and training plans for eligibility and overall compliance.
- Advocate for and link customers to community services and assist in assessing available support services.
- Develop, enhance, market, and deliver training curriculum and informational workshops for group and individual sessions.
- Provide orientation to services and resources available in the center.
- Administer and interpret vocational assessment tools such as CASAS, interest surveys, and standardized/validated aptitude tests and make appropriate employment and training recommendations.
- Provide informed and accurate referrals on behalf of applicants to prospective employers, classroom training, service providers, and other programs and services that lead to employment.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
