Eligibility Specialist (Hybrid)

$54,017 - $63,460/Yr

Anoka County, MN - Anoka, MN

Full-time - Entry Level

Hybrid - Anoka, MN

Executive, Legislative, and Other General Government Support

About the position

The Anoka County Job Training Center is dedicated to empowering individuals and employers through innovative workforce development services. We are seeking a detail-oriented Eligibility Specialist to play a vital role in supporting individuals and families by determining eligibility for public assistance programs, managing these programs, and providing comprehensive case management. This position helps individuals achieve and maintain self-sufficiency and independence through tailored support and guidance. This is a full-time, non-exempt, hybrid position. Interviews will take place the week of February 3, 2025 for those selected to move forward in the hiring process.

Responsibilities

• Manage a caseload of public assistance programs in accordance with federal and state regulations.
• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
• Interview clients, process required paperwork, and determine eligibility for public assistance programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Provide customer service over the phone and in person.
• Work with clients in crisis and high stress situations to meet basic needs.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Requirements

• Requires high school diploma and at least 2 years (2,080 annual hours) of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Nice-to-haves

• Degree in Behavioral Science, Human Services, Education or related field.
• Strong verbal and written communication skills.

Benefits

• Salary: $54,017 to $63,460 ($25.97 to $30.51 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.