Eligibility Services Clerk

$29,781 - $40,859/Yr

Texas Health and Human Services - Austin, TX

Part-time,Full-time - Entry Level

Austin, TX

Social Assistance

About the position

The Eligibility Services Clerk at the Texas Health and Human Services Commission (HHSC) plays a vital role in assisting vulnerable citizens of Texas by providing clerical support in a service delivery office. This position is focused on processing applications for food, medical care, cash assistance, and other social services, ensuring that clients receive the necessary support in a timely manner. The role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment while adhering to complex policies and procedures.

Responsibilities

• Provides clerical support to Eligibility Operations staff.
• Processes mail, opens and date stamps incoming applications and supporting documents.
• Reviews applications for required signatures, dates, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary/requested.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry.
• Assembles materials into packets.
• Screens, codes or corrects, and data enters documents.

Requirements

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Nice-to-haves

• Bilingual (English / Spanish) skills preferred.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.