Eligibility Services Clerk

$29,781 - $40,859/Yr

Texas Health and Human Services - El Paso, TX

Part-time,Full-time - Entry Level

El Paso, TX

Social Assistance

About the position

The Eligibility Services Clerk position at the Texas Health and Human Services Commission (HHSC) involves providing clerical support in a service delivery office, assisting vulnerable citizens of Texas in accessing food, medical care, cash assistance, and other social services. The role requires attention to detail, the ability to learn complex policies, and strong communication skills, all while working in a fast-paced environment. The position is integral to the Access and Eligibility Services (AES) division, which aims to connect individuals to essential services and promote self-sufficiency.

Responsibilities

• Provides clerical support to Eligibility Operations staff.
• Processes mail, opens and date stamps incoming applications and supporting documents.
• Reviews applications for required signatures, dates, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary/requested.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Prepares and proofreads correspondence, forms, and other documents using a computer and software.
• Communicates with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Requirements

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Nice-to-haves

• Bilingual (English / Spanish) skills preferred.
• Experience in a fast-paced environment.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.