About the position
SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks. Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.
Responsibilities
- Diagnose equipment problems, to board level, and enter estimates for parts and time required for repairs accurately into the ERP system.
- Respond to inquiries, prepare estimates and complete repair work in a timely manner to meet defined service levels, and escalate to supervisor if timelines cannot be met.
- Accurately repair equipment down to board level and rebuild and reprogram according to defined assembly process.
- Test and calibrate repaired equipment to ensure it meets performance standards.
- Document all customer interactions and updates to service repairs in the ERP system according to service process.
- Maintain individual's repair area and general service test area, such that cleanliness and organization considerations are met on a daily basis.
- Participate in the creation and updates to service procedures for both current and legacy products.
- Proactively learn and stay up to date on product changes and updates to service procedures.
- Adhere to the service processes and provide suggestions for continuous improvement.
- Develop a well-rounded knowledge of products & applications in order to understand and resolve customer support and service issues quickly and professionally.
- Train other technicians, partners and staff on service procedures as needed.
- Perform general warehouse functions such as picking, packing & shipping orders.
- Adhere to all business-related processes, including, but not limited to safety, inventory management and quality.
- Embrace and support growing business demands in a changing environment.
- Awareness and compliance of Company Policies and Procedures.
- Other duties and responsibilities as required.
Requirements
- Technical Associates degree (or equivalent related professional experience)
- 1-5 years of proven and demonstrated electronics equipment repair experience.
Nice-to-haves
- Assembly and final testing of electronic components and assemblies.
- Calibrate and program electronic components.
- Troubleshoot problems with electronic components down to the board level.
- Read and understand schematic diagrams.
- Design, build and maintain jigs.
- Write and update procedures.
- Service related responsibilities.
- Troubleshoot equipment problems with customers.
- Organize and perform customer equipment repairs.
- Prepare estimates for repairs.
- Perform equipment repairs.
- Prepare reports.
- Identify frequently failing parts.
- Adhere to product assembly procedures and identify problems.
- Adhere to ESD guidelines/procedures.
- Assist with inventory control.
- High degree of technical analysis.
- Ability to work with various levels of people/customers/teams.
- Customer / Quality discipline.
- Professional approach; Confidence in dealing with people.
- Commitment to achieving business goals.
- Strong technical / customer service orientation.
- High levels of personal integrity, honesty.
- Team player able to operate with a great deal of independence.
- Required to help out wherever needed.
Benefits
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave.
- Competitive health insurance plans and 401(k) match, with benefits starting day one.
- Competitive and performance-based compensation packages and bonus plans.
- Educational assistance, leadership development programs, and recognition programs.
