Electronic Payments Specialist II

About the position

The Electronic Payments Specialist II is responsible for processing advanced electronic payments in accordance with departmental policies, procedures, and banking regulatory compliance. Ensures all tasks are completed timely and accurately relying on knowledge and understanding of departmental processes and service level agreements. Collaborates professionally in a team environment and with other line of business partners to ensure customers are provided the highest level of service.

Responsibilities

• Process advanced electronic payment transactions for internal and external customers; ensuring all payments are processed in a timely manner and proper debiting and crediting of DDA and general ledger accounts and are in compliance with federal regulations, Bank Secrecy Act, as well as bank policy.
• Notify appropriate party of suspicious activity when appropriate.
• Provide Customer Service to all internal and external customers by problem solving and/or providing information on issues such as payment orders, laws and regulations, deadlines and/or customer inquiries.
• Serve as a liaison between Bank technical personnel and third-party vendors or Federal Reserve when system upgrades and/or conversions occur.
• Maintain strict deadlines by following established procedures and regulations pertaining to payment orders.
• Collaborate with internal and external customers regarding research, confirmations, amendments and reversals as prompted by service requests, and approval on exceptions items.
• Assist in training employees on operating procedures and regulations.

Requirements

• Completion of an Associate's Degree in Business.
• 2-3 years' experience in electronic payments, accounting, banking or other comparable environments.
• Strong knowledge of related Federal, State, and Industry standard regulations.
• Strong knowledge of electronic payment systems, terminology and acronyms.
• Strong knowledge of accounting principles in order to understand debits/credits and settlement.
• Strong PC skills, including Microsoft Office products.
• Strong interpersonal skills including oral and written communication skills, problem resolution and customer relation skills.
• Working knowledge of bank operations preferred.
• Strong knowledge of applicable Federal and State regulatory compliance including: Anti-Money Laundering, Office of Foreign Assets and Control, Bank Secrecy Act, Patriot Act and Sarbanes Oxley, Reg E, UCC4A.