About the position
The Electrical Support Technician will be responsible to work within a project team to provide controls hardware and software support to customers through mainly remote access from LJ Headquarters. This technician will be part of a team of controls engineers having the primary goal of maintaining customer satisfaction. LJ is a growing company with many opportunities for expanding personal knowledge and position in the company. Multiple positions exist at different experience levels. Pay is based on experience level. This is a full-time, on-site position.
Responsibilities
- Remotely troubleshoot running customer electrical control systems through remote access and related controls software such as Rockwell Automation Studio 5000.
- Support onsite technicians in their ability to troubleshoot customer systems through remote access.
- Work with a development team to learn new control designs prior to being installed in the field.
- Provide support for new designs in testing new cabinets prior to installation.
- Follow company processes and controls work level instructions for maintaining good software revision control and programming styles.
- Controlled code incident management with minimal impact to customer's production.
Requirements
- Professional, proactive, and positive attitude.
- Passion for exceptional customer service and support.
- Ability to read electrical prints on paper or in AutoCAD.
- Functional electrical maintenance and troubleshooting skills.
- Competence in industrial machinery controls design.
- PLC/HMI programming experience with an emphasis on Rockwell Automation.
- Experience with different fieldbus architectures with an emphasis on Ethernet/IP and general networking knowledge.
- 1 year of controls or electrical experience, and 1 year of PLC programming experience.
Nice-to-haves
- Experience with AssetCentre.
- Experience with Studio 5000.
- Experience with RSLogix 500.
- Experience with RSLogix 5.
- Experience with Factory Talk View ME.
- Experience with Factory Talk View SE.
- Experience with AutoCAD.
- Experience with VMWare Workstation.
- Networking experience with VPN, VNC, RSlinx or FactoryTalk Linx.
Benefits
- Competitive compensation.
- 100% company paid health insurance for employee and dependents.
- 100% company paid dental and vision for employee and dependents.
- 401k with 3% company match.
- Overtime after 8 hours.
- PTO and vacation time.
- And much more!
