Optum - Springfield, OR
posted 24 days ago
Full-time - Mid Level
Springfield, OR
Insurance Carriers and Related Activities
About the position
The EHR Systems Analyst at Optum is responsible for managing and supporting the electronic health record (EHR) system, specifically Athenahealth. This role involves collaborating with clinical and administrative staff to ensure the EHR system meets the needs of the organization, providing user support and training, and leading EHR initiatives and projects. The analyst will also perform routine system administration, troubleshoot issues, and engage with vendors for EHR solutions.
Responsibilities
- Lead the effort to support the organization's EHR needs and serve as a key clinical IT resource.
- Complete routine system administration and maintenance of the EHR system.
- Provide end-user training and ongoing support for the EHR system.
- Evaluate and update best-practice workflows related to the EHR system.
- Troubleshoot and resolve application and workflow issues within the EHR system.
- Engage with EHR vendors and other third-party vendors for EHR solutions and support.
- Participate in building and maintaining a service-oriented culture within the clinic.
- Coordinate and complete special projects related to the EHR system.
Requirements
- High School Diploma/GED (or higher).
- 2+ years of electronic health records (EHR) experience, including configuration and maintenance.
- 1+ year(s) of experience with basic computer software or Microsoft Office suite.
Nice-to-haves
- Ability to customize and configure systems to support clinic workflow and clinical best practices.
- Ability to evaluate and analyze system features and functionality for problem resolution.
- Ability to maintain a flexible schedule that will include some evening and weekend hours.
- Knowledge of industry best practices related to patient flow and staffing roles.
- Exceptional computer skills, particularly in all Microsoft Office software.
Benefits
- Comprehensive benefits package
- Career development opportunities
- Diversity and inclusion initiatives
