HCA - Overland Park, KS
posted 18 days ago
About the position
The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include leadership and facilitation of the facility's core clinical systems team on clinical IT activities, providing second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.
Responsibilities
- Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
- Leads and facilitates the facility's core clinical systems team on clinical IT activities.
- Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources.
- Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
- Serves as project leader for facility-based implementations of clinical applications software releases and new products.
- Provides on-call assistance as needed.
- Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
- Facilitates and manages maintenance of facility-specific dictionaries.
- Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
- Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
- Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
- Performs quality audits and tracks metrics related to clinical application use.
- Participates in meetings as a member of facility clinical leadership.
- Promotes system security and patient confidentiality and helps ensure compliance.
- Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
Requirements
- Understanding of clinical operations and processes.
- Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
- Demonstrated ability to establish and build strong relationships across a broad range of personality types.
- Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
- Demonstrated customer orientation.
- Excellent leadership and teaching abilities.
- Demonstrated advanced computer skills.
- Understanding of reporting tools functionality and capabilities.
- Bachelor's degree preferred.
- One to three years' experience in clinical application support or related clinical work experience.
Nice-to-haves
- Licensing or credentials within specific clinical specialty preferred, if available.
- Possession/Maintenance of specialty clinical licensure is strongly desired.
- Valid state driver's license and proof of auto insurance, if applicable.
Benefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
- Free counseling services and resources for emotional, physical and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay.
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
