About the position
The Market Support Champion plays a crucial role in assisting with orientation, onboarding, training, coaching, and mentoring activities of new and existing colleagues to ensure colleagues know and understand the specific role they serve in the organization and have a deep understanding of the tasks of their job. Through partnership with Market Leadership, Continuous Improvement, and Learning & Development, this individual will support organizational training and onboarding initiatives as well as focused initiatives driven by specific needs of the market. Overall, the Market Support Champion's role is to champion a culture of learning, support colleagues' orientation, onboarding, and training needs, and ensure that learning initiatives align with the organization's goals and objectives.
Responsibilities
- Serve as the in market subject matter expert and eCW Super User for all key center roles.
- Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
- Collaborate with stakeholders to deliver role-specific training.
- Provide support to new hires and guide them through the onboarding process.
- Assess training effectiveness and identify areas for opportunity and improvement.
- Observe how markets are adopting, implementing, or upholding Archwell Health standards and workflow processes.
- Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
- Communicate clearly to ensure learning initiatives are embraced by all.
- Promote growth mindset and continuous learning culture in market by acting as a change agent.
- Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices.
- Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
- Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.
Requirements
- Strong communication skills to convey complex information simply and effectively.
- Interpersonal skills to engage with a diverse workforce.
- Knowledge of EMR systems for smooth workflow.
- Ability to identify and close knowledge gaps collaboratively.
- Growth mindset with ability to embrace and support change.
- Strong presentation skills.
- Strong emotional intelligence and lives the ArchWell Health values in all interactions.
- Ability to be flexible and adaptable to different learning styles, participant needs, and unexpected changes or challenges that may arise during training sessions.
- Possess strong problem-solving skills to address challenges or issues that may arise during training sessions.
Nice-to-haves
- Bachelor's degree in related field preferred or equivalent experience.
- Experience in formal and informal training delivery preferred.
- Experience in project management and record-keeping preferred.
- Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN to guide training and development of clinical colleagues.
Benefits
- Equal opportunity employer.
