EDI Analyst

SAIC•El Paso, TX

7h•Onsite

About The Position

SAIC has an opening for an EDI Analyst who will be required to respond to end-user requests for assistance in the operation and functionality with both Tier 1 and Tier 2 level support with EDI transactions using the Accredited Standards Committee (ASC) X12. Excellent customer service skills and critical thinking required to be successful. The candidate must be able to assist in clearing Tier 1 and Tier 2 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel.

Requirements

Experience in SQL Server
Understanding of Agile methodology
Basic understanding of various communication methods / protocols, e.g. sFTP, AS2 and Value-Added Network (VAN)

Responsibilities

Provide first level of support for EDI transaction and system failures
Provide excellent customer service experience
Provide second level of support for EDI transaction and system failures
Monitor EDI transactions, troubleshoot errors, identify, and resolve problems related to EDI processes and applications.
Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12, 835, 837, 278, 999, 270/271 and 276/277 transaction sets.
Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers, and Cloud to ensure they are running as scheduled.
Work closely, coordinate and communicate with customers, vendors and trading partners (e.g. commercial vendors, utility providers), IT and change requestors. Log requests in ServiceNow or other ticketing systems.
Monitor EDI team mailbox, respond to requests and file correspondence accordingly.
Perform initial troubleshooting and triage for production issues to resolve, document results of triage on trouble ticket, and escalate to Tier 2 when unable to resolve issues
Update and provide weekly/monthly incident and EDI Transaction and volume reports.