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Ecommerce Shift Leader

$38,064 - $38,064/Yr

Goodwill - Gastonia, NC

posted 2 months ago

Full-time - Entry Level
Gastonia, NC
Social Assistance

About the position

The Ecommerce Shift Leader plays a crucial role in assisting the E-Commerce Manager and Assistant Manager in the daily operations and management of the E-Commerce division. This position involves supervising team members, managing store activities, and ensuring high-quality customer service while meeting financial and operational objectives. The leader is responsible for various administrative tasks, quality control, and training within the department, all while embodying Goodwill's mission and values.

Responsibilities

  • Supervises Team Members and store activities in the absence of the Manager and Assistant Manager.
  • Opens and closes the E-Commerce area/facility and performs administrative and clerical duties as directed.
  • Assists with the resolution of customer complaints by providing prompt, courteous service.
  • Establishes schedule and oversees production to meet financial and operational objectives.
  • Performs quality control, photography, listing, sorting, inventory, packing, and shipping to maximize online sales potential.
  • Serves as a back-up production team member when absences occur.
  • Assists with training all positions within the department.
  • Reports known or suspected security and/or theft problems to the management team.

Requirements

  • High school diploma or GED and one year of Goodwill retail or Ecommerce experience or 2 years Ecommerce experience; or equivalent combination of education and experience.
  • Ability to perform each essential duty satisfactorily.

Nice-to-haves

  • Experience in a supervisory role within retail or e-commerce environments.

Benefits

  • Annual merit increases and production bonuses.
  • Career development and skill training classes at no cost.
  • Generous team member discount.
  • Medical, dental, and vision insurance for full-time team members.
  • Paid time off.
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