EAS Specialist II

Deluxe • Minneapolis, MN

5d

About The Position

The Enterprise Application Support Specialist role is an IT technical analyst role with the RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform. The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment. Active monitoring and review of production applications for performance and accuracy. Cooperative troubleshooting and analytic work with other technical members and members of development, QA and support teams. Independent work analyzing trends in data and reporting on anomalies.

Requirements

• Associate’s degree in computer science or related field
• 3 years of experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues
• 3 years of knowledge of current Microsoft Server platforms
• 3 years of experience in XML/Https/MS.Net/Client-Server architecture
• 3 years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
• Experience with Linux CLI
• Network and systems administration experience
• Knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
• Ability to document job-related procedures
• Must be 18 years of age or older

Nice To Haves

• 5 years of experience with technical analysis
• Programming experience is a definite asset

Responsibilities

• Ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures.
• Maintain availability and monitor performance.
• Diagnose problems, anticipate trends, and develop new tools to support the platform.
• Active monitoring and review of production applications for performance and accuracy.
• Cooperative troubleshooting and analytic work with other technical members and members of development, QA and support teams.
• Independent work analyzing trends in data and reporting on anomalies.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off
• Volunteer Time Off
• Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree