Jo-Ann Fabrics - Hudson, OH

posted 4 days ago

Part-time - Entry Level
Hudson, OH
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Handmade happiness starts with you! The Merchandise & Replenishment Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Merchandise & Replenishment Team Member's role is to ensure that the sales floor is fully stocked and presentable for our customers by bringing merchandise from the back room to the sales floor and efficiently stocking the shelves. The Merchandise & Replenishment Team Member creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Merchandise & Replenishment Team Member will find success in their role!

Responsibilities

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Required to enter and exit the truck bed to remove freight. Unloads freight from the truck and sorts it according to company procedures.
  • Lifts boxes from the truck and receiving area, place and arrange items on shelves and racks.
  • Moves product from delivery truck to sales floor as needed.
  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
  • May occasionally cut fabric for customers or process customer transactions at the cash register.
  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Works with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Requirements

  • No minimum education requirement.
  • High School Diploma or equivalent preferred.
  • No experience required.
  • 1-3 years of experience in a customer-centric environment preferred.

Benefits

  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount
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