E-commerce Sales Analyst

Comfort Research LLC  - Grand Rapids, MI

Full-time - Entry Level

Hybrid - Grand Rapids, MI

Furniture and Related Product Manufacturing

About the position

Comfort Research is seeking an E-commerce Sales Analyst who will leverage advanced data insights to drive online sales growth. In this role, you will play a key part in elevating strategic decision-making, increasing visibility into performance trends, and identifying growth opportunities across DTC (Direct-to-Consumer) and Retail.com accounts. If you're passionate about data, e-commerce, and helping businesses grow, this is the opportunity for you!

Responsibilities

• Demonstrate the Core Values of Comfort Research in daily execution of tasks and interactions with others.
• Gather, review, and analyze e-commerce channel data using data analytics tools, including KPIs, financial reports, and other key metrics.
• Build and maintain an accurate and data-driven monthly forecast for channel accounts with oversight from the E-commerce Director.
• Aid in strategic decision-making through the analytical understanding of key e-commerce growth drivers and digital advertising performance.
• Own and manage e-commerce accounts as assigned.
• Implement and analyze weekly promotions across marketplace retailers.
• Own partner relationships for third-party analytical tools, such as category share and retail price tracking software.
• Provide sales and margin insights by trade partner/platform.
• Develop enhanced reporting resources to build sales team capabilities.
• Present business updates to the leadership team as needed.
• Perform cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
• Support the Sales team in shared goals and initiatives.
• HAVE FUN!
• Other duties as assigned by leadership.

Requirements

• Minimum 2 years' experience in e-commerce.
• Bachelor's Degree or Equivalent required.
• Extensive knowledge in sales, financial, and digital marketing analytics.
• Experience working with online marketplace retailers highly preferred (Amazon 3P, Target Plus, Walmart 3P, etc.).
• Fluent in e-commerce go-to-market strategies.
• Experience utilizing Power BI.
• Advanced knowledge and experience with Microsoft Excel.
• Robust financial acumen.
• Strong communication and interpersonal skills.
• Resourcefulness to identify and leverage new tools and platforms.
• Experience A/B testing and development of success metrics.
• Familiarity with industry technology systems to gather data and problem-solve.
• Ability to be a self-starter, work independently, and in a team environment.

Benefits

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Hybrid work environment
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts