eCommerce Manager

Goodwill Industries of Central Texas • Austin, TX

1d • $70,000 - $74,999 • Onsite

About The Position

The E-commerce Manager oversees online sales, leading teams to list, photograph, and sell donated goods on platforms like ShopGoodwill and eBay. The role focuses on revenue growth, efficient fulfillment, quality control, inventory management (especially unique items like vintage/electronics, apparel, books), and customer service to support the mission. Key responsibilities include strategy, operations (pricing strategy, merchandising, shipping), team leadership, data analysis (KPIs), cross-functional collaboration, and ensuring compliance with standards, all while managing a fast-paced warehouse environment.

Requirements

• E-Commerce platform knowledge (eBay, Amazon, etc.).
• Strong leadership and team development.
• Data analysis and performance tracking.
• Excellent communication (written/verbal) & merchandising.
• Product knowledge (vintage, collectibles, electronics).
• Fast-paced warehouse/operations experience (lifting, standing)
• High School Diploma/ G.E.D Equivalent required
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full P+L ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of the thrift and resale industry and ability to react competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to motivate the team.
• Valid driver’s license.
• Ability to exercise good judgment in handling day-to-day situations.

Nice To Haves

• Associates or Bachelor’s degree preferred.

Responsibilities

• Recruit, train, supervise, and motivate e-commerce staff; foster a positive, mission-driven environment.
• Manage daily operations including processing, photography, listing creation, inventory placement, order fulfillment, and shipping.
• Drive online revenue, optimize listings (descriptions, photos), research product values (vintage, electronics), and manage online marketplaces (eBay, ShopGoodwill).
• Analyze key performance indicators (KPIs), set goals, manage budgets, and implement strategies for growth and efficiency.
• Handle customer inquiries and issues, ensuring high satisfaction and adherence to standards.
• Ensure proper handling, listing quality, and accuracy for a diverse range of donated items.
• Work with retail stores, marketing, and other departments to integrate online and offline efforts.

Benefits

• Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all Team Members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
• Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED