e-COMMERCE/DEPARTMENT LEAD

Kroger - Brighton, MI

Full-time - Entry Level

Brighton, MI

1,001-5,000 employees

Food and Beverage Retailers

About the position

The e-Commerce Department Lead assists the Store e-Commerce Manager in overseeing the daily operations of the store's e-Commerce department. This role emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety, while ensuring a high-quality shopping experience for customers. The position is integral to maintaining operational efficiency and team performance within the e-Commerce department.

Responsibilities

• Assist the Store e-Commerce Manager in managing day-to-day operations of the e-Commerce department.
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Train team members on all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and assist with annual performance reviews.

Requirements

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed with the ability to execute projects with minimal supervision.

Nice-to-haves

• Experience in a production-oriented environment or warehouse environment.
• Experience stocking shelves or cashier experience.

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.