Durable Medical Equipment Service Coordinator

Fairview Health Services - Maplewood, MN

Full-time - Entry Level

Maplewood, MN

Ambulatory Health Care Services

About the position

The Durable Medical Equipment (DME) Service Coordinator at M Health Fairview is responsible for overseeing the delivery of durable medical equipment services, ensuring exceptional customer experiences, and integrating DME processes into clinical operations. This full-time role involves managing care protocols, inventory control, patient education, and compliance with DME regulations, all aimed at providing high-quality therapeutic equipment to patients.

Responsibilities

• Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
• Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
• Maintains and tracks inventory.
• Ensures inventory costs are in line with departmental budget.
• Ensures patient care needs are served in a timely manner.
• Effectively set-up equipment and deliver patient education.
• Educate patients on product information, use, and maintenance processes.
• Configure DME equipment and fit for appropriate accessories.
• Coordinates equipment data management and analysis.
• Develops and implements processes to support patient care in alignment with DME compliance data.
• Collaborates with care team to ensure care plans are supported with timely and accurate information.
• Provides timely and accurate compliance information to providers.
• Facilitates effective claim processing with DME aspects of care plan.
• Proactively contact patients to ensure exceptional service and equipment compliance.
• Supports patient insurance and/or financial securing processes as appropriate.
• Enable accurate claim process by aligning billing processes with insurance requirements.
• Performs other duties as assigned.
• Partner and/or leader in quality improvement initiatives and community education events.
• Serves as technical expert in developing new services.
• Supports operational service needs to ensure care delivery.
• Ability to train additional staff for coverage when needed.

Requirements

• Associate Degree in Healthcare or equivalent work experience.
• 1 year working in clinic setting.
• Must have BLS endorsed by American Heart Association or American Red Cross (required two months of hire date).

Benefits

• Full-time position with benefits eligibility.
• Training on-site at St Paul, MN location for 2-4 weeks.