Dual Rate Hotel Front Office Supervisor

$23,920 - $35,360/Yr

Mohegan Sun - Wilkes-Barre, PA

Full-time - Entry Level

Wilkes-Barre, PA

5,001-10,000 employees

Administrative and Support Services

About the position

The Dual Rate Hotel Front Office Supervisor at Mohegan Sun is responsible for managing the front desk operations, ensuring superior guest service, and training front desk clerks. The role involves handling guest check-ins and check-outs, resolving complaints, and maintaining knowledge of hotel services and operations. The position requires flexibility in working hours, including weekends and holidays, and the ability to foster a supportive team environment.

Responsibilities

• Anticipates guests' needs and responds promptly to ensure guest satisfaction.
• Maintains complete knowledge of hotel features, services, and hours of operation.
• Processes guest check-ins and check-outs, verifying registration card information.
• Handles guest complaints and resolves discrepancies in room status reports.
• Trains front desk clerks in all front desk operations and financial control procedures.
• Processes Players Club applications and issues Players Cards to guests.
• Maintains essential front desk equipment and supplies.
• Conducts nightly financial audits and balances accounts.

Requirements

• High school graduate or equivalent vocational training certificate.
• Good verbal and written communication skills.
• Ability to compute basic arithmetic and maintain a professional demeanor.
• Experience as a Front Desk Clerk is preferred.
• Ability to input and access information in property management systems.

Nice-to-haves

• Some college or training in the hospitality industry.