DSW Store Lead Part-Time

About the position

At DSW, we have a personal relationship with our shoes, and we are excited for you to be a part of our community. Our core values ground us in the decisions we make, emphasizing inclusion and support for our associates and customers. This position reports to the Store Manager and/or Co-Manager and involves empowering associates to meet customer needs, maintaining store standards, and ensuring a positive shopping experience.

Responsibilities

• Model Customer Experience Leader (CEL) behaviors and redirect associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with a high sense of urgency.
• Maintain DSW store standards and complete daily open/close tasks including store cleaning and maintenance.
• Review daily communication, plan and assign tasks throughout the day, and follow through with required actions.
• Meet metric-based goals by reviewing and communicating daily progress.
• Complete processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policies and procedures.
• Participate in inventory-related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations.
• Ensure a safe environment for both customers and associates.
• Address associate and customer concerns quickly, taking partners when needed.
• Support team in managing payroll and associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance.
• Recognize associates through company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within the store.

Requirements

• Excellent customer service skills with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology for customer interactions (Register, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Benefits

• Monthly Sales Bonus
• Health insurance
• Paid or unpaid time off work
• Retirement benefits