DRUG-GEN MDSE/ASST DEPT LEADER

Kroger - Gloucester Point, VA

Full-time - Entry Level

Gloucester Point, VA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Drug/GM Department Leader is responsible for creating an outstanding customer experience through exceptional service while managing the Drug/GM department's operations. This role involves achieving sales and profit goals, ensuring quality assurance standards, and supervising all functions and activities within the department. The leader will also promote a customer-first strategy and uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Drug/GM department.
• Support the day-to-day functions of Drug/GM operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Communicate company, department, and job-specific information to associates.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Offer product samples to help customers discover new items or products they inquire about.
• Develop and implement a department business plan to achieve desired results.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.

Requirements

• High School Diploma or GED.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Nice-to-haves

• Any management/Drug-GM/retail experience.
• Second language (speaking, reading and/or writing).

Benefits

• Full-time position with opportunities for career growth.
• Supportive work environment that values diversity and inclusion.