DRUG-GEN MDSE/ASST DEPT LEADER

Kroger - Gloucester Point, VA

Full-time - Entry Level

Gloucester Point, VA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Drug/GM Department Leader is responsible for creating an outstanding customer experience through exceptional service while ensuring a safe and clean environment. This role involves achieving sales and profit goals, monitoring quality assurance standards, and supervising all functions within the Drug/GM department. The leader will support daily operations and promote a customer-first strategy, embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome and appreciated by answering questions regarding products sold throughout the store.
• Communicate company, department, and job-specific information to associates; promote teamwork to help achieve company/store goals.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance and participate in the performance appraisal process; establish performance goals for the department.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to customer inquiries.
• Offer product samples to help customers discover new items or products they inquire about.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department.
• Understand the store's layout and be able to locate products; create and execute sales promotions.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Practice preventive maintenance by inspecting equipment and notifying management of any items in need of repair.
• Report all safety risks, or issues, and illegal activity to store management.

Requirements

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Nice-to-haves

• High School Diploma or GED
• Any management/Drug-GM/retail experience
• Second language (speaking, reading and/or writing)