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Werner Enterprises - Lithia Springs, GA

posted 10 days ago

Full-time - Entry Level
Lithia Springs, GA
Truck Transportation

About the position

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver's liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.

Responsibilities

  • Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
  • Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
  • Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
  • Educate drivers about the equipment and how to properly operate and maintain this equipment.
  • Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
  • Update all driver material/information as needed.
  • Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
  • Perform other related duties as assigned by supervisory personnel.
  • Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Requirements

  • Knowledge of Werner portfolio and business units.
  • Ability to communicate, educate and negotiate in a professional manner.
  • Ability to operate a PC, including iSeries, Excel, and Word.
  • Strong decision-making skills.

Nice-to-haves

  • CDL preferred.
  • High school graduate or equivalent experience.
  • Three to five years transportation experience within the trucking industry preferred.
  • One to two years of customer service experience preferred.
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