State of Oklahoma - Tulsa, OK

posted 21 days ago

Part-time
Remote - Tulsa, OK
Administration of Human Resource Programs

About the position

Service Oklahoma is excited to recruit for our newest Tulsa location! We are looking for professionals with best-in-class customer service to create a welcoming environment for our customers on day one. Training will be provided at various Service Oklahoma locations until the big opening day arrives. Apply today and start your career with Service Oklahoma! The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. The hourly rate for this position is $19.06. This is a part-time position and is limited to a maximum of 24 hours per work week. Selected candidates may be required to work on Saturdays, based on the needs of the agency.

Responsibilities

  • Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver's license or identification card.
  • Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
  • Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
  • Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators' knowledge and ability to safely operate required systems and equipment.
  • Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant's performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
  • Establishes driver's license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
  • Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications.
  • Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver's license laws, policies and procedures.
  • Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's license suspensions, revocations and restrictions, modifications to allow driving to and from work and in the course of employment, temporary licenses and other issues; interviews individuals concerning actions taken under financial responsibility laws; reviews and analyzes accident reports and other information; renders final decision as to appropriate actions to take based on the circumstances of individual cases; issues set aside or stay orders, modification orders and temporary licenses and completes other forms and documents, as required.
  • Other duties as assigned.

Requirements

  • Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions and the issuance of driver's licenses.
  • Knowledge of various types of commercial vehicles, related safety and operating equipment and licensing requirements.
  • Knowledge of the different types of driver's licenses and of interviewing principles and practices.
  • Ability to conduct interviews; to inspect and evaluate motor vehicles and related equipment; to operate all types of motor vehicles; to administer written and performance tests; to determine authenticity of identification documents.
  • Ability to communicate effectively; to operate computers; and to touch type.

Nice-to-haves

  • A Bachelor's Degree in any field.
  • Four (4) years of technical clerical office work.
  • Equivalent combination of education and experience.
  • Previous customer service experience.
  • Familiarity with DMV processes and procedures.
  • Proficient in typing at least 50wpm with minimal errors.

Benefits

  • Hourly rate of $19.06.
  • Part-time position limited to a maximum of 24 hours per work week.
  • Opportunity for training at various Service Oklahoma locations.
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