State of Oklahoma - Tulsa, OK

posted 10 days ago

Full-time - Entry Level
Remote - Tulsa, OK
Administration of Human Resource Programs

About the position

Service Oklahoma is excited to recruit for our newest Tulsa location! We are looking for professionals with best-in-class customer service to create a welcoming environment for our customers on day one. Training will be provided at various Service Oklahoma locations until the big opening day arrives. Apply today and start your career with Service Oklahoma! The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $44,990.40.

Responsibilities

  • Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver's license or identification card.
  • Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
  • Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
  • Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators' knowledge and ability to safely operate required systems and equipment.
  • Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant's performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
  • Establishes driver's license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
  • Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications.
  • Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver's license laws, policies and procedures.
  • Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's license suspensions, revocations and restrictions, modifications to allow driving to and from work and in the course of employment, temporary licenses and other issues; interviews individuals concerning actions taken under financial responsibility laws; reviews and analyzes accident reports and other information; renders final decision as to appropriate actions to take based on the circumstances of individual cases; issues set aside or stay orders, modification orders and temporary licenses and completes other forms and documents, as required.
  • Level II & Lead - Proctors CDL exams (must be CCKE certified).
  • Level II & Lead - Provides training to lower-level staff at their assigned location or other near-by locations.
  • Lead - Reviews timesheets each week for assigned team; identifies timesheet issues, notifies employees to make corrections; approves timesheets when they are accurately submitted within the weekly deadline provided.
  • Other duties as assigned.

Requirements

  • A Bachelor's Degree in any field OR four (4) years of technical clerical office work OR equivalent combination of education and experience.
  • Minimum qualifications for the Level II, PLUS CCKE certification. (CCKE certification requires pre-approved and is based on the needs of the agency.)
  • Minimum qualifications for the Level I, PLUS a minimum of six months of experience in the Product & Experience division.

Nice-to-haves

  • Previous customer service experience.
  • Familiarity with DMV processes and procedures.
  • Proficient in typing at least 50wpm with minimal errors.

Benefits

  • Generous benefits package including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
  • The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan.
  • 11 paid holidays.
  • 15 days of paid annual leave, which increases with every 5 years of service.
  • 15 days of paid sick leave.
  • Longevity payments based on years of service with the State of Oklahoma.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service