Drain Technician

Bell Brothers•Hayward, CA

2h•$20 - $22•Onsite

About The Position

The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain/sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection. Drain Technicians produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes.

Requirements

Thorough knowledge of all sewer systems
Ability to work independently and manage time efficiently
Strong communication skills, verbal and written
Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
Follows and demonstrates company policies with team members
Diagnostic and analytical skills
Works well under pressure
Demonstrates effective communication skills with customers, install team members, dispatch, and management

Responsibilities

Meeting with customers to identify and diagnose specific drain/sewer piping concerns.
Getting the line(s) flowing.
Advising customers on next steps to include a Camera Technician and a camera main inspection.
Producing quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes.
Ensuring the safety of self, employer vehicles, equipment, and customer homes.
Performing drain clearing at customer homes and providing overall assessment of known systems.
Providing guidance to homeowners on next steps in the process to permanently repair sewer lines.
Working efficiently and keeping job areas clean and organized.
Working closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions.
Properly representing the company when in the public and demonstrating company ethics.
Establishing and maintaining a customer-oriented focus.
Communicating politely and effectively with, and in front of, customers.
Working as part of a team with managers and other departments.
Participating and attending department meetings.
Demonstrating knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment.
Demonstrating writing skills with a focus on technical accuracy, writing quality and clarity are also required.
Using, applying and monitoring appropriate safety practices and procedures and reporting violations to Sewer Supervisor.