Medical Mutual of Ohio - Brooklyn, OH

posted 2 months ago

Full-time - Entry Level
Brooklyn, OH
Insurance Carriers and Related Activities

About the position

The Document Services Specialist I-II position at Medical Mutual involves executing and managing the Document Management System (DMS) to support internal and external customers. The role includes monitoring changes, resolving issues, providing training, and maintaining documentation standards. The Specialist II level includes additional responsibilities such as developing new applications and overseeing projects, while both levels require a strong understanding of document management systems and technical support.

Responsibilities

  • Supports applications for all customers that use DMS.
  • Executes, tests, and implements DMS with all changes, additions and/or deletions.
  • Provides input to daily turnover logs.
  • Provides alternatives and solutions to operational problems and process inefficiencies.
  • Compiles inquiries from internal and external customers.
  • Notifies IT staff of any errors which prevent document set-up.
  • Coordinates with technical support and/or vendor to resolve problems.
  • Maintains knowledge of document management software and best practices.
  • Develops and maintains internal document security for the DMS.
  • Maintains access list within the DMS database for secured reports.
  • Updates and communicates document distribution changes for archiving.
  • Assigns retention dates to all archived data per customer request and compliance.
  • Monitors archive database space allocations.
  • Executes and maintains statistics for development of measuring the department's effectiveness.
  • Reviews current procedures and revises to ensure for accuracy.
  • Provides audit support and support in Disaster Recovery (DR) test.
  • Confers and coordinates with internal technical support staff concerning any DMS questions or problems.
  • Confers with IT for future capabilities and technology upgrades.
  • Conducts user training for internal and external customers who would use DMS.
  • Mentors Digital Document Services (DDS) staff to encourage personal development in document management.
  • Remains aware of the status of all document completions and activities.
  • Oversees and delegates projects and tasks to department members to ensure completion.
  • Creates curriculum and context to utilize during user training for internal and external customers.

Requirements

  • Bachelor's Degree in Computer Science or related field preferred, but will consider collective experience, training and education.
  • 3 years progressively responsible work experience in computer operations, programming, technical support, and document management systems for Specialist I.
  • 5 years progressively responsible work experience in computer operations, programming, technical support, and document management systems for Specialist II.
  • Basic understanding of computer systems (hardware and software).
  • Technical knowledge in document management systems including distribution packages.
  • Experience with IBM JCL, CICS, MVS, and JES2 preferred.
  • Strong technical and operational knowledge of various platforms and servers.
  • Basic Microsoft Office skills.

Nice-to-haves

  • Familiarity with systems development life cycle.
  • Basic understanding of programming design and coding techniques.

Benefits

  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance.
  • Access to an Employee Assistance Program.
  • Company holidays and up to 16 PTO days during the first year of employment.
  • Parental leave for eligible employees after 120 days of service.
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year.
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