Consumer Support Unit - CSU Document Analyst

Phillips & Cohen Associates Ltd.•Wilmington, DE

14h•Onsite

About The Position

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking a Document Analyst to join their team. The Consumer Support Agent is a highly knowledgeable, professional individual who has great attention to detail, excellent communication skills, and the ability assist consumers with matters pertaining to special circumstances. Within this roll, customer service and critical thinking skills are paramount. Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.

Requirements

High school diploma or equivalent required.
Demonstrated proficiency in the following areas:
Computer literacy to and familiarity with Microsoft Office products
Strong attention to detail
Microsoft Office: 2 years (Required)
Digital sorting and imaging: 1 year (Required)
Ability to Commute: Wilmington, DE 19801 (Required)
Ability to Relocate: Wilmington, DE 19801: Relocate before starting work (Required)

Nice To Haves

Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.
Mailroom/ mail sorting: 2 years (Preferred)

Responsibilities

Sorting and imaging of all digital and physical correspondence by department, location and category (e.g. RCU, CSU, billing & payments)
Maintaining record of all sent and received correspondence
Analyzing and distributing all mail, email and fax correspondence to the appropriate department(s)
Preparation and processing of envelopes and packages
Review and resolution of exception items related to correspondence
Archiving physical correspondence based on client(s) retention requirements
Keep inventory of mailroom supplies