Idaho Central Credit Union - Chubbuck, ID

posted 8 days ago

Chubbuck, ID
Credit Intermediation and Related Activities

About the position

The DNA Applications Analyst position is responsible for maintaining mission-critical systems uptime, stability, daily/nightly batch processing, and daily issue resolution. This will be accomplished by completing daily operational processes, assisting in system updates, testing/coordinating new feature rollouts, and identifying new opportunities within the application to meet Credit Union growth and strategic goals. This position can be located in Meridian or Chubbuck.

Responsibilities

  • Ensure the assigned applications are properly administered, updated, and processes are completing efficiently.
  • Actively seek ways to improve system performance and stability as well as improve end user experience.
  • Identify, troubleshoot, and resolve complex system issues as reported by end users.
  • Provide tier three technical support and utilize appropriate resources with minimal guidance to provide proper issue resolution.
  • Analyze existing process and provide appropriate design recommendations on improvements.
  • Design, validate, and verify new or changed processes to satisfy process improvement specifications.
  • Responsible for coordinating and evaluating system releases, enhancements, and new product offerings.
  • Identify the feasibility, compliance/regulation requirements, and/or the benefits to be gained.
  • Make a recommendation to management on rollout timelines.
  • Manage the implementation of new releases of the software, including impact analysis, regression testing, scheduling, and change management.
  • Ensure that the new features are communicated and fully tested.
  • Manage the change rollout to production, test, training, and development environments.
  • Serve as the subject matter expert for all core systems and projects related to the core applications.
  • Participate in user groups and network with peer organizations and 3rd party vendors, providing training & knowledge transfer throughout the organization.
  • Act as a consultant for various business units throughout the organization to understand workflows, processes, data collection, reporting needs and other technical issues associated with application software.
  • Develop and implement process improvement recommendations to satisfy business unit functions and goals.
  • Perform basic level SQL coding for data mining, building reports, creating formatted data files, and researching data integrity issues.
  • Manage the flow of information to members, administration, branch levels, and external parties.
  • Plan and execute major technology-related projects that affect the Credit Union's business operations.
  • Provide leadership and mentoring to other team members, ensure that proper standards are being met, and ensure all service requests are completed in a reasonable time and to our satisfaction.
  • Participate in weekly meetings with the IT team to discuss progress and issues to be resolved.
  • Participate in regular project meetings with 3rd party vendors and provide technical oversight for project completions and ensure SLA are being met.
  • Work under general supervision or broad instruction.
  • Position will participate in an after-hours on-call rotation.
  • Other duties as assigned.

Requirements

  • Associates degree required, Bachelor's degree preferred, in Business Analytics, Computer Science, Computer Information Systems or field of study.
  • Masters or post-secondary degree in Business Analytics, Computer Science, or related field preferred.
  • Experience with relational databases and writing structured query language (SQL) preferred.
  • 1+ year(s)' experience supporting 24x7 production operations, preferably supporting a high availability environment.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Willingness to work occasionally outside of normal business hours.
  • Excellent English oral and written communication skills.
  • Ability to work with other department supervisors.
  • Knowledge of data processing, hardware platforms, and enterprise software applications.
  • Technical experience with enterprise systems, databases, and user support.
  • Strong analytical and problem-solving skills.
  • Ability to effectively communicate with Executive Management and Credit Union personnel.
  • Ability to always maintain confidentiality of Credit Union and member records.

Benefits

  • Equal Opportunity Employer
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