Entergy - Baton Rouge, LA

posted 24 days ago

Full-time
Baton Rouge, LA
Utilities

About the position

Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

Responsibilities

  • Responsible for the direction and supervision of Distribution Operators in their Operations Center.
  • Answers and coordinates inbound questions, from internal and external customers, regarding outage status.
  • Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees.
  • Ensure the utilization of Human Performance tools as appropriate.
  • Oversees consistent plan for resource scheduling of DOC Operators to meet demand.
  • Interface with Substation groups for effective operation of DOC and network support.
  • Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages.
  • Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests.
  • Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk.
  • Effectively manage budget by monitoring, analyzing, and making sound financial decisions.
  • Direct the work of others and provide ongoing performance feedback.

Requirements

  • Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.
  • 2-year Technical Degree or equivalent work experience.
  • 6 years of operations related experience (or 4 years of operations related experience with an engineering degree).
  • Knowledge of core DOC systems -- SCADA, ESCA, STARS Outage, AIS Outage, ADMS, AORS.
  • Knowledge of all Microsoft Office products, ADMS applications and Outage Management process.
  • Excellent computer skills and aptitude.

Nice-to-haves

  • Previous Engineering, Power Delivery Grid or Distribution Line experience.
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