Dispute Analytics Representative
Capital One•Riverwoods, IL
•$62,900 - $71,800•Onsite
About The Position
The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of experience in credit card disputes processing, investigations or analytics
Nice To Haves
- Associate’s or Bachelor's Degree in Business, Finance or Marketing
- 4+ years of experience in credit card disputes processing, investigations or analytics
Responsibilities
- Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
- Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
- Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
- Compiles reports and performs in-depth dispute case reviews for identified partners
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
