Trulieve - Rockville, MD
posted 16 days ago
Full-time - Entry Level
Remote - Rockville, MD
Crop Production
About the position
The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.
Responsibilities
- Provide exceptional customer service to customers, guests, and coworkers
- Provide empathy and compassion to patients
- Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
- Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve Policies and Procedures
- Work directly with the LOD/Reception to enhance the customer experience
- Assist customer with any product or device issues
- Work with leadership and management to find solutions to customer issues
- Document customer issues and concerns on the customer's profile
- Maintain a clean and well-stocked workstation throughout the shift
- Verify products on the manifests match the products in each delivery before leaving the facility
- Communicate clearly to the customer, deliver product on time and safely
- Maintain records for each delivery in accordance with state and federal law, as well as company policy
- Process orders in the POS system and complete dispensation during each delivery
- Keep cash and products securely locked in the green bins stored in the trunk of the vehicle
- Inspect and maintain the delivery vehicles and all related equipment
- Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented
- Monitor and evaluate safe work practices and maintain a safe work environment
- Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests
- Follow Waitly guidelines and TruService Plan
- Interact with customers waiting in lobby
- Charge iPads at the end of the shift
- Clear the wait list of any left-over customer names at the end of the shift
- Confirm the Waitly notification texts are accurate
- Assist with cleanliness of the lobby and showroom
- Keep all office supplies in the reception desk stocked and organized
- Notify the appropriate person when more supplies are needed before they run out
- Receive all shipments and mail
- Keep mini fridge stocked with water
- Verify the customer's information is accurate and up to date
- Assist with processing all online orders, including deliveries, within a 2-hour timeframe
Requirements
- High-school diploma or equivalent and experience in the field or in a similar field
- Must be at least 21 years of age
- Prior experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
- Must be able to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
- Must possess the mental and physical capacities necessary to perform the job duties
- Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
- Must be able to pass a comprehensive background record check
Nice-to-haves
- Prior experience in a similar role
- Experience with cannabis products
Benefits
- Equal Opportunity Employer
- Supports a Drug Free Workplace
