Dispatcher 4th Shift

Summit Utilities Inc•Fort Smith, AR

2d•Onsite

About The Position

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity open for a Dispatcher, 3rd Shift in Fort Smith, AR. The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.

Requirements

High school diploma or General Equivalency Diploma
2+ years of customer service or clerical experience using computerized systems
Excellent verbal and written communication skills
Computer skills to include MS Office
Ability to multi-task in a fast-paced environment
Basic mathematical skills
Ability to reason logically and methodically
A calm and compassionate demeanor
Ability to work independently and address emergency situations

Nice To Haves

one year experience with SAP or a mobile data dispatching system
at least one year experience in/or supporting gas distribution operations
at least one year of equivalent dispatching experience

Responsibilities

Answers the phone and performs call-ahead request for field technicians
Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
Dispatches orders via Mobile Data.
Coordinates daily operational requirements between local supervision and service technician
Routes work to service technicians.
Monitors orders and reroutes as needed.
Prioritizes work orders.
Documents work orders.
Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results
Monitors daily reconciliation of all priority calls.