Dispatcher

City Of Memphis - Memphis, TN

Part-time,Full-time - Entry Level

Memphis, TN

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Dispatcher position at the City of Memphis involves providing customer service, administrative support, and data entry duties under the supervision of the assigned supervisor. The role focuses on processing citizen complaints and requests, maintaining records, and ensuring efficient communication between the public and service crews.

Responsibilities

• Receive, monitor, and process citizen complaints and requests regarding maintenance needs.
• Provide and validate follow-up regarding resolutions and incident information from service requests and complaints.
• Maintain and file electronic copies of complaints and resolutions.
• Answer telephone calls and obtain necessary information.
• Relay information to crew assigned to the area where the problem occurs using a two-way radio.
• Input and record complaint/request information such as time, location, nature of call, and action taken, and maintain follow-up status.
• Update and conduct routine audits of daily dispatch logs.
• Create and generate reports and other correspondences based on system-related data regarding complaints and requests.
• Log and track forms such as Request for Leave and Personnel Change Forms when assigned.
• Prepare accounts payable check requests and route mail to the appropriate destination when assigned.
• Refer and route other service centers' calls or requests to the appropriate department or agency.
• Track and monitor trucks or equipment to ensure efficient dispatching of calls.
• Interact and communicate verbally and in writing with the general public, management, and staff on various issues and concerns.

Requirements

• High school graduation and four (4) years of customer service, clerical, or dispatching experience in receiving and addressing customer issues and/or complaints by telephone or two-way communication device.
• Experience and/or education in operating computer systems and two-way radio preferred.

Nice-to-haves

• Experience in municipal agencies or government services.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• Sick Days