Dispatcher

J and J - La Vergne, TN

Full-time

La Vergne, TN

Chemical Manufacturing

About the position

The ICEE Dispatcher position requires quick multi-tasking abilities and the capacity to retain information effectively. The role is set in a fast-paced environment, necessitating teamwork among over 30 dispatchers. The dispatcher will handle high call volumes from field personnel daily, demonstrating strong organizational and follow-up skills. A typing speed of 45 WPM is required, along with a previous background in dispatching, particularly in routing and mapping.

Responsibilities

• Run Daily reports for area Service Managers
• Routing and scheduling of multiple Field Personnel daily
• Handling priority accounts and managing work volume in each area
• Calling Customer every day with updates and ETA's
• Updating Filed Managers daily with new calls and priority calls that come in
• Communicating with Field Personnel constantly on phones, emails, & PDA
• Routing and re-routing calls sent to Technicians on minute's notice
• Closing out high volumes of calls
• Parts ordering and tracking daily for calls requiring follow-up

Requirements

• Strong attendance record
• Strong knowledge of Dispatch functions and workflow with all areas of Dispatch
• Positive and friendly attitude
• Ability to multi-task in a fast-paced department with the ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• Ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work on a daily basis with a positive outcome
• Strong knowledge in map reading with the understanding of routing calls
• Previous dispatching background in routing and mapping
• Typing speed of 45 WPM

Benefits

• Paid holidays, sick time and Paid vacation
• Birthday Holiday (Must be used within Employee Birthday Month)
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401 (k) Plan