Dispatcher

Emerald Resource Group - North Canton, OH

Full-time - Entry Level

Remote - North Canton, OH

Administrative and Support Services

About the position

The Dispatcher position in North Canton, OH, is a critical role responsible for coordinating and managing the flow of information and resources within the organization. This position requires a keen ability to multitask and prioritize effectively, ensuring that all operations run smoothly and efficiently. The Dispatcher will be the primary point of contact for drivers and clients, facilitating communication and providing support to ensure timely deliveries and services. The role is remote-friendly, allowing for flexibility in work arrangements while maintaining a strong connection with the team and operations.

Responsibilities

• Coordinate and schedule deliveries and pickups for drivers.
• Act as the main point of contact for drivers, providing them with necessary information and support.
• Monitor the status of deliveries and address any issues that arise during transit.
• Communicate with clients to provide updates on delivery status and resolve any concerns.
• Maintain accurate records of all dispatch activities and ensure compliance with company policies.
• Utilize dispatch software to track and manage routes and schedules effectively.

Requirements

• Proven experience in a dispatch or logistics role.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with dispatch software and GPS tracking systems.
• Excellent problem-solving skills and attention to detail.

Nice-to-haves

• Experience in the transportation or logistics industry.
• Knowledge of local and regional routes in North Canton, OH.
• Bilingual abilities to communicate with a diverse client base.

Benefits

• Flexible work schedule due to remote-friendly policy.
• Opportunity for contract-to-hire employment, providing a pathway to permanent employment.