Dispatcher/ Office Administrator

$33,280 - $45,760/Yr

First Response Ems - Warren, MI

Full-time - Entry Level

Warren, MI

Ambulatory Health Care Services

About the position

The Dispatcher/Office Administrator at FIRST RESPONSE EMS plays a crucial role in managing emergency and non-emergency calls, ensuring efficient communication and coordination among healthcare professionals during medical incidents and inter-facility transports. This position involves logging calls, supervising field units, and maintaining communication systems to prioritize and organize schedules effectively.

Responsibilities

• Receive and confirm all assignments for the day
• Calculate time and distance between assignments
• Coordinate assignments and units, then produce a schedule for approval prior to assigning drivers
• Communicate with all units operating in the field and know their whereabouts at all times
• Control all communications via the radio system including landline and cellular communications
• Keep a log of all communication equipment and its users
• Institute a system for accountability for units, patients, equipment, and information
• Keep supervisors updated on the day-to-day operations of the units
• Organize, allocate, and catalogue all company resources
• Write and submit accurate reports on incidents
• Adhere to established medical protocols and procedures as well as legal guidelines and health and safety standards
• Keep abreast of new guidelines and procedures through continuous training
• Maintain a clean work environment
• Perform all other assigned tasks

Requirements

• 1-2 years of previous experience in a similar role
• Ability to receive emergency and non-emergency calls and record significant information
• Skills to address problems and requests by transmitting information or providing solutions
• Experience in receiving and dispatching orders for products or deliveries
• Ability to prioritize calls according to urgency and importance
• Proficiency in using radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
• Skills to monitor the route and status of field units to coordinate and prioritize their schedule
• Ability to provide field units with information about orders, traffic, obstacles, and requirements
• Experience in entering data in computer systems and maintaining logs and records of calls and activities

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Bonus based on performance
• Company parties
• Competitive salary
• Signing bonus
• Training & development
• Tuition assistance