Dispatcher (Fixed-Route)

Westmoreland County Transit Authority•Greensburg, PA

6d•Onsite

About The Position

Daily communication and interaction with vehicle operators and customers to provide safe and timely instructions and responses to requests for operational information throughout the day. Provide assistance to operation supervisor and vehicle operators with day-to-day operations, such as overseeing scheduling and assignment of vehicles; performs other related work as required.

Requirements

Requires and maintain a Pennsylvania CDL license with air brakes and passenger endorsement.
Requires a CDL medical examination/certification every two years or as specified by physician.
Must be at least 21 years of age.
The ability to read and understand mapping.
Must have acceptable driving record.
The ability to communicate with members of the public concerning Authority information.
Must also be able to communicate with Authority co-workers as to route information and /or emergency situations.
Must have job related experience.
The ability to follow a schedule
The ability to complete reports
Must be able to effectively communicate and follow oral/written instructions that are provided in English.
Valid PA Commercial Driver's License (CDL) with passenger endorsement

Nice To Haves

Some travel to seminars and government offices may require overnight stays.

Responsibilities

Ensure that all Authority scheduled services are covered by Authority bus operators and that operators leave the facility on time
Monitor the on-time performance of Authority's fixed-route services utilizing Authority technologies and provide required reports of Authority management
Monitor base radio and respond to bus operator issues in accordance with Authority policy and procedures including but not limited to emergencies, breakdowns, traffic congestion, detours, and adverse weather conditions
Monitor vacation scheduling and overtime boards
In emergency situations, operate a bus route until the appropriate personnel can be contacted
Assist management with service changes as needed
Must be able to follow safety procedures including wearing personal protective equipment
Following company protocol and procedures during shift without direct supervision
Be able to act appropriately when faced with an emergency by the utilization of common sense coupled with following Authority protocol and procedures
The ability to recognize and report hazards and apply safe work methods
The ability to establish and maintain effective working relationships with supervisor and co-workers
Be able to follow directions and communicate with Supervisory personnel
Monitor and document the on-road performance of all Authority bus operators including safety practices and adherence to Authority fare and service policies
Monitor bus operators pull outs at Authority stop locations on a regular basis
Perform other duties as required, of a similar nature or level.
Must be able to report to work seven days a week or during hours of operations
Participation when necessary in Authority training sessions at times outside of regular work shift
Must be able to wear a company-prescribed uniform during work hours
Must be able to maintain regular attendance in accordance with Authority standards
Communication with Supervisory personnel regarding changes in medication
Communication with Supervisory personnel regarding any license revocation or off-duty traffic violations
Communication with Supervisory personnel regarding accidents and moving violations immediately
Comply with and participate in training requirements as established by the Authority
Continuing knowledge of local and state traffic rules and regulations
Continuing knowledge of operational aspects of a variety of vehicles
Prepare and document operator work assignments for the next workday as per Authority requirements
Record operator work hours, absenteeism, tardiness, and payroll utilizing Authority software
Record, investigate and document a range of Authority customer complaints