Dispatch Officer

Black Oak Casino - Tuolumne, CA

Full-time

Tuolumne, CA

Accommodation

About the position

The Dispatch Officer is responsible for managing the dispatch operations, including responding to calls, distributing information, logging events, and operating surveillance equipment in a casino environment. This role requires effective communication, multitasking, and the ability to work under pressure in a fast-paced atmosphere.

Responsibilities

• Operates dispatch and surveillance equipment.
• Coordinates response to calls and emergency situations.
• Facilitates the flow of information by attending daily shift pass downs.
• Ensures proper notifications are made in regard to emergency situations, or as directed.
• Enters accurate data into computer-aided dispatching systems (CAD).
• Develops reports from information gathered from various reporting systems.
• Conducts video reviews and investigates incidents.
• Maintains a working knowledge of departmental policy and procedures.
• Assists Public Safety Officers as directed.
• Performs other duties as assigned.

Requirements

• Must possess a high school diploma, G.E.D. or equivalent.
• Excellent communication skills required.
• Ability to type 30 words per minute.
• Must be computer literate and familiar with various computer applications.
• Ability to learn new computer software.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
• Must be familiar with all applicable laws, rules, and regulations governing the Casino.
• Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.
• Must be knowledgeable of Public Safety Officer duties.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Ability to write routine reports and correspondence.
• Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.
• Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.
• Must be at least 21 years of age.
• Must be able to obtain a valid gaming license.
• Must be able to pass a mandatory drug test.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to communicate proficiently in English.