About the position
As the Director of Workplace Services at our world headquarters in Santa Clara, this role is integral to the success of our operations and requires an advanced level of expertise and leadership due to the complexity and level of activity of the site. The Director will play a pivotal role in leading our operations for the Bay Area and shape and elevate the workplace experience for our employees, ensuring that our headquarters is a dynamic, engaging, and productive environment. This position involves strategically driving initiatives to improve culture, enhance employee experience, and optimize workplace operations, all while fostering a positive and efficient atmosphere that directly supports our organizational goals. The ability to influence and execute programs that enhance both the physical workspace, and the employee experience is crucial to the continued success and growth of our headquarters. You will both be execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term success of ServiceNow. Requires on-site presence on average of 4 days/week or more and available for emergency response 24/7/365.
Responsibilities
- Operate Workplace Services as a business, combining strategic oversight with tactical execution.
- Oversee the efficient operation, maintenance, and management and support productivity across multiple office locations in the Bay Area.
- Directly oversee the delivery of ‘workplace services’ in the Bay Area including Facilities Management, Event Management, Employee Services & Amenities, Property Management and Office Services.
- Lead and manage a regional facilities team, providing guidance, coaching, and support to ensure high-performance levels and effective execution of all facilities operations.
- Engage and build trusting relationships with stakeholders to provide updates on site performance, challenges, and opportunities for improvement.
- Collaborate closely with the Workplace Experience and Employee Services teams to drive and develop program strategies.
- Oversee the budgeting process for all facilities-related expenses, ensuring effective cost control and alignment with organizational priorities.
- Establish and maintain governance structures to ensure operational excellence, compliance, and risk mitigation.
- Drive improvement, efficiency and operational excellence and elevate the workplace experience to drive employee engagement.
Requirements
- Minimum of 9 years experience in the strategic and operational aspects of facilities management, project management and workplace services.
- Strong analytical, conceptual thinking, strategic planning and execution skills.
- Proven creative thinker with a problem-solving approach.
- Excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners and key stakeholders.
- Strong written and verbal communications to cross functional stakeholders and executives.
- Excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development.
- Bachelor's degree in Facility Management, Business Administration or a related field.
- Hold one or more relevant industry designations – MCRw, MCR, CFM, PMP, IWFM, IFMA, etc.
Benefits
- Base pay of $180,900 - $316,600, plus equity (when applicable), variable/incentive compensation and benefits.
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
