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Salesforce - San Francisco, CA
posted 2 months ago
About the position
The Director of Technical Writing for Platform Content Experience at Salesforce is a strategic leadership role responsible for overseeing the creation and management of technical content that supports the Salesforce Platform. This position involves developing a strategic vision for content that enhances customer engagement and success, while also leading a team of writers and content strategists. The role requires a strong focus on collaboration, innovation, and continuous improvement in a hybrid work environment.
Responsibilities
- Develop a compelling strategic vision and roadmap for content that supports the Platform business.
- Share team priorities and accomplishments with CX, cross-functional leaders, stakeholders, and executives.
- Prioritize work and assignments rigorously and lead the execution of the team's roadmap.
- Measure performance and customer success, making adjustments based on research and feedback.
- Inspire, coach, mentor, and provide professional development for the team of writers and content strategists.
- Drive innovation and improve productivity by streamlining operations and incorporating new tools and technologies.
- Recruit, hire, and onboard new writers and managers as the team grows.
- Contribute to overall Content Experience team initiatives.
Requirements
- 7+ years of experience in the technical content development field.
- 3+ years in a management role, with at least 2 years managing other managers.
- 2+ years experience creating developer documentation or managing developer documentation teams.
- Strong strategic planning skills and experience.
- Experience leading organizations and managing operations.
- Strong interpersonal skills to inspire and empower teams.
- Exceptional written and verbal communication skills with attention to detail.
- Strategic problem solver with a data-driven approach to decision-making.
- Experience in a fast-paced, dynamic environment, preferably in technology or software.
- A degree in a related field or equivalent work experience.
Nice-to-haves
- Familiarity with Salesforce products and ecosystem.
- Experience with web or mobile software development.
- Experience with generative AI and LLM-based solutions.
- Experience with source control software such as Perforce or GitHub.
- Experience with technical authoring and publishing tools, such as Markdown and DITA.
Benefits
- Flexible work environment with a minimum of 10 days in-office per quarter.
- Professional development opportunities.
- Collaborative team culture.
