Director, Sales Operations & GTM Strategy myQ Enterprise

Chamberlain Group•Oak Brook, IL

12d•$167,500 - $269,875

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in over 51 million homes, and more than 14 million people rely on the myQ® app daily. This role will build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success. The position also involves leading annual planning, target setting, territory design, and capacity modeling for the Enterprise business. It encompasses owning the end-to-end sales process, including lead routing, opportunity management, and contract execution. Furthermore, the role is responsible for hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability. The Director will manage financial models (P&L/ROI) to demonstrate the impact of programs, promotions, channel incentives, rebates, and warranties on margin and profitability. They will track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes, supporting growth across both direct and channel motions. This includes managing comprehensive ongoing channel situation analysis, monitoring sales, margin, and volume across key products and channels, and developing improvement action plans. The role requires partnering with the Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure/analyze channel data. The Director will implement advanced forecasting methodologies, establish a culture of data-driven decision-making, and drive deep-dive analyses. They will understand and deploy necessary systems/technology, build a best-in-class analytics function, and collaborate with BU leaders to identify and implement growth initiatives. This includes collaborating with Sales, Product Marketing, and Marketing to develop channel-specific growth initiatives, promotions, and campaigns. The role also involves consulting with various departments to design and perform business processes for programs and promotions, overseeing the development of key customer plans, and reviewing marketing communications. Compliance with health and safety guidelines, protecting company reputation, and maintaining professional knowledge are also key aspects of this position.

Requirements

The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.
We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.
We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Responsibilities

Build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success
Lead annual planning, target setting, territory design, and capacity modeling for the Enterprise business
Own end-to-end sales process including lead routing, opportunity management and contract execution
Own the hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability across teams
Manage financial models (P&L/ROI) to proactively demonstrate impact of programs, promotions, channel incentives, rebates and warranties on margin and profitability
Track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes that support growth across both direct and channel motions
Manage comprehensive ongoing channel situation analysis that monitors sales, margin and volume across key products and channels; develop improvement action plans to address unexpected challenges
Partner with Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure and analyze channel data relating to program/promotional effectiveness and make improvements based on insights
Implement advanced forecasting methodologies, including scenario planning and predictive modeling and establish a culture of data-driven decision making across the team
Drive deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness)
Understand and deploy systems/technology necessary to support the programs and the enhancements to the infrastructure
Build and lead a best-in-class analytics function across the full funnel: pipeline health, conversion, deal velocity, CAC, LTV, and win/loss analysis
Collaborate with BU leaders teams to identify and implement growth initiatives within our product/service portfolio across all Chamberlain Group channels
Collaborate with Sales, Product Marketing, Marketing to develop channel specific growth initiatives, promotions and marketing/communication campaigns
Consult with Product Managers, Marketing, Operations, Finance, and Sales to help identify, design, and perform the business processes necessary to execute a successful set of programs and promotions for Channel Marketing
Oversee the development of key customer plans within the context of broader channel plans
Review and direct marketing communication to ensure the overall channel strategy is aligned and conflict is minimized
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed