Director, Process Improvement
About The Position
We're hiring a Director, Process Improvement to join our Insurance Operations. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. You will lead a team in implementing process improvement opportunities while ensuring we remain compliant and meet our contractual goals. You will develop and implement an operating plan for improving efficiency, scaling operations and ensuring the achievement of departmental performance metrics and goals. You will lead and execute key strategic initiatives that not only optimize workflows but also allow Oscar to stay competitive in the market.
Requirements
- Bachelor's Degree in related field or 4+ years of commensurate experience
- 10+ years experience in healthcare strategy and operations, and or related field
- 6+ years of leadership experience
- 2+ years of experience in program management and/or process design or implementation
Nice To Haves
- Master's degree
- Health Insurance, or Management Consulting experience with a focus on healthcare
- Lean / Six Sigma experience
- Financial modeling experience
Responsibilities
- Lead, coach and develop a high-performing team of managers and their reports
- Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
- Develop and continuously improve foundational processes
- Ensure operational compliance with all relevant regulatory/ accreditation agencies and meets contractual requirements
- Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of operations; partner cross functionally to develop end-to-end strategy that leverages these insights to scale
- Manage, develop and maintain relationships cross-functionally to drive multi department collaboration to drive results for strategic initiatives
- Own team vision and strategy including quarterly vital setting and multi-year roadmap
- Other duties as assigned
Benefits
- medical, dental, and vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- unlimited vacation program
- company equity grants
- annual performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Director
