Director, Post-Merger Integration RNA

Ricoh • Exton, PA

3d • Remote

About The Position

Ricoh North America (RNA) is seeking a Post-Merger Integration (PMI) Lead to accelerate value realization from acquisitions and partnerships supporting our growth strategy in the North American market, with a primary focus on technology and software (Tech/SW) transactions. This role owns end-to-end integration program leadership, from diligence and Day-1 readiness through Day-100 stabilization and ongoing synergy realization; ensuring integration scope, costs, timelines, and value levers are clearly defined, actively managed, and delivered.

Reporting into the Corporate Development/M&A function, the PMI Lead is the single accountable owner for integration governance, cross-functional execution, and executive reporting for assigned deals. The role drives outcomes through influence and (as applicable) direct management of project resources, partnering with RNA functional leaders across Sales, Service/Delivery, Operations, Finance, HR, IT, Legal, Compliance, and Procurement to protect customers, maintain business continuity, and achieve committed synergy targets.

Requirements

• 8+ years of experience leading complex, cross-functional programs (PMI, transformation, strategy execution, operations, or consulting) with measurable delivery outcomes.
• 5+ years of direct PMI experience leading post-close integrations and/or separation activities (e.g., Day-1 readiness, Day-100 plans, TSA management, synergy tracking, and benefits realization governance).
• Experience supporting and integrating Tech/SW businesses (e.g., SaaS, software products, managed services, or cloud-enabled solutions), including exposure to product/engineering or technology operating models.
• Demonstrated ability to lead senior stakeholders in a complex organization, including facilitation of steering committees and driving timely decisions without formal authority.
• Strong business acumen and financial fluency (integration cost-to-achieve, synergy baselines/targets, KPI design, and variance management) in partnership with Finance.
• Experience with operating model and process integration across commercial, service/delivery, and enabling functions; comfort working with field organizations and customer-facing teams.
• Change management experience (communications, org design/role clarity, leadership alignment, talent/retention risks) across acquired and existing teams.
• Bachelor’s degree required; MBA and/or certifications (PMP, Prosci, Lean/Six Sigma) preferred.

Nice To Haves

• MBA and/or certifications (PMP, Prosci, Lean/Six Sigma) preferred.

Responsibilities

• Lead end-to-end PMI for assigned acquisitions/partnerships in North America (primarily Tech/SW), accountable for integration outcomes, timeline, cost-to-achieve, and value realization.
• Own integration planning during diligence: build the integration thesis (scope, approach, operating model impacts), identify Day-1 requirements, estimate integration effort/costs, and stress-test synergy assumptions with functional leaders and Finance.
• Stand up integration governance: steering committee cadence, workstream charters, decision rights, escalation paths, and disciplined program management (integrated plan, RAID log, dependency and change control).
• Drive Day-1 readiness and Day-100 execution to ensure business continuity, customer protection, and minimal disruption to field, service, and customer success operations.
• Lead cross-functional workstreams (e.g., Commercial/Sales, Service & Delivery/Customer Success, Operations, Finance, HR, IT, Legal/Compliance, Procurement), with clear deliverables, owners, and milestones; remove blockers and secure timely decisions.
• For Tech/SW deals, coordinate product, engineering, and IT integration considerations (e.g., platform/architecture alignment, tooling, SDLC, support model, data flows) and ensure required controls (security, privacy, compliance) are incorporated into the plan.
• Partner with Finance to translate deal models into measurable initiatives with baselines/targets; track synergies and integration costs, report performance vs. plan, and drive corrective actions when variance occurs.
• Develop integration communications and change plans (stakeholder mapping, leadership alignment, operating rhythm, culture considerations) to enable adoption and retention of key talent.
• Provide executive-ready updates and decision briefs for RNA leadership, including progress dashboards, key risks, and recommended trade-offs.
• Institutionalize best practices for RNA PMI: refine playbooks, templates, and lessons learned; coach workstream leads and strengthen integration capability over time.

Benefits

• medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• team member tuition assistance programs
• paid vacation time
• paid holidays
• other benefits to enhance health, wellness, and ongoing personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director