Director, Patient Access

Premier Orthopaedics•Upper Merion Township, PA

5d•Onsite

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Access Director in King of Prussia, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. The Director of Patient Access provides leadership for all front-end access operations, ensuring patients are scheduled appropriately, financial and demographic information is captured accurately, and payer requirements are met prior to service. This position drives operational performance through the use of data, standardization of workflows, and development of staff and leaders. The Director works cross-functionally to remove barriers to access, improve throughput, and strengthen overall revenue cycle outcomes. This is a full-time, Monday–Friday role.

Requirements

Bachelor’s degree or a combination of education and relevant leadership experience.
At least five (5) years of progressive leadership experience in patient access, healthcare operations, call center management, or a related area.
Demonstrated success leading teams in a high-volume, fast-paced healthcare setting.
Experience implementing process improvements and managing performance through metrics and data.
Strong background in customer access, scheduling workflows, and payer-driven requirements.
Understanding of pre-service financial clearance functions, including eligibility verification and authorization processes.
Knowledge of how front-end operations impact revenue cycle performance.
Familiarity with healthcare compliance and patient privacy standards.
Strong analytical and reporting capabilities.
Operational and strategic leadership
Change management and process improvement
Relationship building across departments
Results-driven decision making
Team development and engagement

Responsibilities

Leads the daily operations and long-term strategy for centralized scheduling, referral management, and pre-service authorization functions.
Establishes performance expectations and monitors service levels, productivity, and quality outcomes.
Uses reporting and trend analysis to identify gaps, implement solutions, and improve patient access and departmental efficiency.
Creates consistent processes across locations to support an accurate and streamlined patient intake experience.
Partners with clinical and revenue cycle leadership to reduce preventable denials and improve front-end financial performance.
Develops leaders and staff through coaching, training, and performance management.
Oversees staffing models, scheduling coverage, and timekeeping approvals to ensure operational needs are met.
Ensures teams remain current with payer requirements, system updates, and regulatory changes.
Promotes a culture focused on service excellence, accountability, and continuous improvement.
Provides regular updates and recommendations to executive leadership based on operational and financial performance.