Director, Partners, Sales- North America West

Liveperson - San Diego, CA

Full-time - Senior

San Diego, CA

Wholesale Trade Agents and Brokers

About the position

The Director of Partner Sales, West at LivePerson is responsible for building and managing strategic partnerships with System Integrators (SIs) and Value-Added Resellers (VARs) to enhance customer experiences through AI-powered solutions. This role involves developing partnership strategies, fostering relationships with key partners, and ensuring the success of collaborations that align with LivePerson's business objectives.

Responsibilities

• Identify and evaluate potential SI and VAR partnerships in the US and Canada.
• Develop comprehensive partnership strategies that align with LivePerson's business objectives.
• Work closely with LivePerson West Coast field teams to source, qualify and convert joint opportunities.
• Build and maintain strong, collaborative relationships with senior executives at partner organizations.
• Act as the primary point of contact, ensuring clear communication, alignment of goals, and mutual growth.
• Lead negotiations for partnership agreements, including terms, pricing, and performance metrics.
• Ensure all partnerships are structured to deliver maximum value for both LivePerson and its partners.
• Establish and monitor KPIs to assess the success of partnerships.
• Provide regular reports to senior leadership on the impact of partnerships on revenue growth, customer acquisition, and overall business performance.
• Work alongside Innovation, Sales, and Product teams to develop new innovative technical integrations and joint roadmap initiatives.
• Evangelize the partner opportunity across LivePerson, creating a high-performing cross-functional organization.

Requirements

• 12+ years of experience in partners, sales, strategic alliances.
• Strong existing executive relationships with leading SIs, Regional SIs, Strategic Alliances, and VARs.
• Strong experience building, growing and leading new lines of business.
• Proven success selling to, through, and with partners.
• Exceptional written and verbal communication skills, including experience communicating with C-Level executives in large enterprise companies.
• Strong ability to measure and communicate progress against business objectives, flagging potential obstacles and developing and executing remediation plans.
• Adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Sales and business value outcome orientation with strong problem-solving skills.
• Skilled at influencing others, internally and externally; ability to develop alignment across complex multi-faceted organizations.

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts